Friday 6 September 2013

BPM portal images not displaying

Another battle with BPM today, this time to do with the images in Process Portal not displaying correctly.

When I tried to access the url for Process Portal  the screen displayed but some of the images/css files were missing so the page didn't look complete.

After finding this page it seemed quite a common problem

http://www-01.ibm.com/support/docview.wss?uid=swg21587668

I followed the instructions to the letter but still no joy.  A colleague mentioned it might be an issue with hostnames.  If BPM is set to a short name e.g.   mybpm.host  but the network then appends the fully qualified host name mybpm.host.mydomain.com this may cause issues.  I made sure the 99local and 100custom xml files were all using the FQDN.

Still no joy then I noticed something odd.  When logging on from my desktop the page worked correctly but when using the browser on the BPM host VM the error was still there.  A look in the http log showed that both requests looked identical and both showed up http respone code 200 for the CSS and images.

At this point I realised it might be the browser.  Good old IE.  Simply adding mybpm.host.mydomain.com  to the trusted sites fixed the problem and css files suddenly displayed correctly.

Well that was a few hours wasted!!!!
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